Forgot Username

The Forgot your Username page displays whenever the user clicks the Forgot username? link on the login page.

The page contains the following elements:

1. An Email or Mobile Number field
2. A Given/First Name field
3. A Given/Last Name field
4. A Cancel button
5. A Submit button, which is disabled by default

Clicking the Cancel button will take the user back to the login page and a message will display.

In order to retrieve his or her username, a user will enter the email address or mobile number associated with his or her account and also the First Name & the Last Name of the user and click the Submit button.

The user receives an Email with his/her Username and a message displays on the Login screen.

The user will receive a text message in his/her mobile with the Username. A message displays on the Login screen that a text message has been sent.

If there are multiple accounts with the same Mobile Number and the user tries to retrieve the username through Mobile number then after clicking the Submit button the user is asked to verify the Country Code.

The page contains the following elements:

1. A Mobile Number field pre-filled with the number and contains a drop-down to select the Country Code.
2. A Cancel button
3. A Submit button

If the user cannot be found by the email address or mobile number along with matching First & Last Names, the application will redirect the user back to the login page and display an error message.

If the user is found, the application will redirect the user back to the login page and display a success message.

An email containing the username associated with the entered email address will be sent to the user.

If the user has both email address and Mobile Number specified in the application, then the user can retrieve the Username by picking a choice.

Once the user enters the email or mobile number in the Forgot Username page then the user will be taken to the Pick Your Delivery method page.

The page contains the following elements:

1. By Mobile — Radio button when selected sends the Username via text message to the Mobile
2. By Email — Radio button when selected sends the Username via email
3. By Mobile & Email — Radio button when selected sends the Username to both Mobile as a text message and to email
4. Cancel — Button when clicked cancels the Forgot Username process
5. Submit — Button when selected retrieves and sends the username via user selected delivery method

If the user selects By Mobile & Email button, clicking on Submit will take the user to the Login screen with a message as follows:

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Updated As Of Version 6.0.0