Void

Void Of Payments¶

Depending upon the Payment Gateway the transactions can be voided for both Sale and Pre-Auth payments. The void process can be done through the Transaction detail screen by the Merchant Admin.

For an original Auth transaction, the Transaction Detail screen gets displayed with Void and Capture buttons if the transaction is still not voided or captured.

For an original Sale transaction, the Transaction Detail screen gets displayed with Void and Refund buttons if the transaction is still not voided or refunded.

Void

By clicking Void button on the Transaction Detail screen, the payment can be voided.

Clicking on Void button will take the user to Void A Payment screen.

The screen contains the following elements:

1. Void Amount — Field auto-populated with the amount and is disabled.
2. Currency — drop-down with the default currency and is disabled.
3. Void Reason — Field to enter a reason for voiding the transaction.
4. Cancel — Button when clicked cancels the Void Process and takes the user to the Transaction Detail screen.
5. Review — Button when clicked takes the user to Review Void screen.

Clicking upon Review button, the user is directed to the Review Void screen and the screen contains the following elements:

1. Void Amount — Field displays with the preserved void amount.
2. Currency — Drop-down with the user preserved currency.
3. Void Reason — Field displays with the preserved information from the Void A Payment screen.
4. Modify — Button when clicked takes the user to Void A Payment screen and the user can modify/update the information.
5. Confirm — Button when clicked confirms the void and takes the user to the Void Confirmation screen.

Clicking on Transaction Management link, the user will be taken to the Transaction Management screen.

Merchant Admin will be returned to the Transaction Management screen, and an error will display, if the Void fails.

Void Of Refunds¶

Depending on the Payment Gateway, the Refunds can also be voided.

The Refund detail/confirmation displays with Void Of Refund button for the transactions which have been refunded.

Clicking upon Void Of Refund the user is taken to the Void Of Refund page and the page contains the following elements:

1. Void Amount — Field auto-populated with the refund amount and is disabled.
2. Currency — drop-down with the default currency and is disabled.
3. Void Reason — Field to enter a reason for voiding the transaction.
4. Cancel — Button when clicked cancels the Void Process and takes the user to the Transaction Detail screen.
5. Review — Button when clicked takes the user to Review Void screen.

Clicking upon Review button, the user is directed to the Review Void of Refund screen and the screen contains the following elements:

1. Void Amount — Field displays with the preserved void amount.
2. Currency — Drop-down with the user preserved currency.
3. Void Reason — Field displays with the preserved information from the Void A Payment screen.
4. Modify — Button when clicked takes the user to Void A Payment screen and the user can modify/update the information.
5. Confirm — Button when clicked confirms the void and takes the user to the Void Confirmation screen.

Clicking upon Confirm button, the Void of Refund process is completed and the user will be taken to Void Confirmation page with the details.

The original transaction detail page appears with the Refund button since the refund has been voided.

Void and Void of Refund buttons will have the (i) icon which shows the users the processing time required to void the transactions.

When a transaction is voided, an Email annd/or SMS is sent to the user.

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Updated As Of Version 6.0.0